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Terms and Conditions

Nature of Goods:

Some of our products are handmade; there may be a slight variation in each item. In the event that items are unavailable for a particular handmade product, Baby Blessed reserves the right to substitute for other items of equal or greater value.

Please note that some product photos used on the site are for illustration purposes only.

Returns
Our suppliers maintain the highest standards of quality control. However, if you are unhappy in any way with your purchase you may return the goods to us unopened for a full refund of the purchase price within 14 days of receipt, excluding delivery and handling charges. All products are inspected by us before dispatch. If you have received any damaged items please contact us to notify and return within 14 days of receipt. If you would like to return your purchase to us please e-mail info@baby-blessed.co.uk highlighting to advise us of the return. Goods must be returned to us via recorded delivery and all tracking numbers should be retained to ensure that the goods do reach us. Once we have received the unopened returned goods and verified any damages, a full refund or an exchange will be issued.

Please note: Due to hygiene reasons; Soap products are non returnable and non refundable.

You can check and quote for your region with our online delivery charges tool in shopping cart before you check out. For Europe and International deliveries maximum weight is 2kg. We have attempted to provide you as much information as possible (downloadable PDF), however on rare occasions there could be potential additional charges regarding delivery in certain areas with weight restrictions. If this happens with your order, we will contact you as soon as possible to notify you and we will refund you the full amount with our sincere apologies.

Contract
We must receive full payment for the goods that you order before it can be accepted. Once payment has been received by us, an e-mail confirmation will be sent to the address provided in your order form.

Price
The price payable for goods are as set out in our online catalogue and are subject to change without notice. Prices stated exclude delivery charges which are shown separately when placing your order and are inclusive of any applicable VAT.

Cancellation by Us
We reserve the right to cancel your order and refund your full amount if:
a. we have insufficient stock to deliver the goods you have ordered; or
b. we do not deliver to your area or country; or
c. if one or more of the goods you ordered was listed with incorrect information including without limit price, and/or description for whatever reason.

Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs, terrorism and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Reward Points, Gift Vouchers and Competitions

Customers must have an account and login details with Baby Blessed to receive Reward Points from purchases and competitions. One pound spent earns you one point on products only, excluding deliveries and any other service charge. Each point earned and collected is worth 0.02p. Each point earned can only be redeemed at our online Baby Blessed Store for products and gift vouchers only. Points earned cannot be redeemed for cash.  Any refunds on products only will be returned via the same purchase payment method (e.g. card and redeemed reward points. Before purchasing Gift Vouchers, please note there are no refunds provided on Gift Vouchers payment or reward points.

Complaints

If you have any concerns or complaints about the goods, online catalogue or the service you have received then please contact us at: info@baby-blessed.co.uk

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